RETURNS & REFUNDS POLICY
For online purchases, we operate a “no nonsense” exchange or refund guarantee. If you are not happy with your purchase just notify us first within 14 days and return it to us, in its original packaging and unworn and unused condition, within 30 days of receipt and we will arrange to send out replacement goods or refund you the purchase price excluding the original postage cost.
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them in a saleable condition. We recommend that you send your returns using a recorded or signed for postal service and that you retain proof of postage.
Timothy Everest Spitalfields Ltd. will only refund the cost of delivery if your order is incorrect or faulty. If the item may have been faulty when you received it, please notify us within 14 days of receipt.
Online purchases can only be refunded to the original credit/debit card used and cannot be refunded at any of our retail outlets.
If you have any questions about returning goods, please contact us at [email protected] or ring us on +44 (0)20 3802 7010.
SALES RETURN POLICY
Sale items (sold with a discount of their original price) cannot be refunded. These items can be exchanged for another item of the same price only. The cost of return postage will be chargeable.
WHEN RETURNING BY POST
Before returning any goods to us, please contact us via phone +44(0)20 3802 7010 or email [email protected]:
Remember to indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit/debit card originally used.
To make a return or exchange, we need to receive the goods back to our stores in their original condition – so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
If goods are returned from outside UK/EU/EEA please mark the box ‘returned goods’.
We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.
We can only accept refunds or exchanges within 30 days of delivery.
The cost of returning goods to Timothy Everest Spitalfields Ltd. Is the responsibility of the customer.
Please send returns to:
Timothy Everest Spitalfields Ltd
Returns Department
37 Redchurch Street
London
E2 7DJ
UK
HOLIDAY SEASON RETURNS:
Over the Christmas season, items can be returned up to the last day of 31st January. After this period, we are unable to accept returns of Christmas-bought gifts.
FAULTY GOODS:
Items classed as faulty are those that are received in a condition not as described, noticeably damaged in some way, or unwearable, or where a manufacturing fault occurs within six months of purchase.
We do not consider items damaged by wear and tear as damaged.
We will offer to repair or replace the faulty item. We can only replace the item with one of the same size, colour and quality, where possible. We will refund the item if a replacement is unavailable.
Please contact [email protected] to discuss a faulty item.
IMPORTANT RETURNS INFORMATION:
Please note that we have made every effort to photograph and describe items as close to reality as possible. Monitor colours may vary, and we cannot be held responsible if your monitor displays a different colour to the real item – we have tried to be as accurate as possible.
All items should be sent without fault and are quality controlled before dispatch.
Please contact us to discuss your order if you feel there is a problem, by emailing [email protected].
Items must be returned back to us in their original packaging. We will not accept returned items that have a tag removed or are without their original box or packaging, or have been visibly worn or damaged by wear.
CANCELLING AN ORDER
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt.
You must notify customer services in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email [email protected] or write to us at:
Notice of Contract Cancellation
Timothy Everest Spitalfields Ltd
37 Redchurch Street
London
E2 7DJ
UK
On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorisation (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at:
Timothy Everest Spitalfields Ltd
37 Redchurch Street
London
E2 7DJ
UK
Please retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, excluding shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.