WEB RETURNS POLICY
If you are not completely satisfied with your online purchase please notify us first within 7 days of receiving your delivery, by phone on +44 (0) 203 802 7010 or email at [email protected] We will exchange, or alternatively refund or issue a credit note for the purchase price excluding the original packaging cost.
Items must be returned to us in their original condition (unworn and unused with swing tags attached) within 14 days of delivery, with the completed ‘Returns Form’ included with your delivery attached.
If you have requested an exchange and the product is unavailable we will inform you and refund your order.
Online purchases can only be refunded to the original credit/debit card used and cannot be refunded at any of our retail outlets.
FAULTY GOODS
If you think your item is faulty or incorrect, please specify this when you contact us. We will then be happy to advise and assist you with your return.
You are very welcome to return items to one of our retail stores as 35 Bruton Place, Mayfair or 37 Redchurch Street, Shoreditch, where we will be able to help you personally.
We will offer to repair or replace a faulty item. We can only replace the item with one of the same size, colour and quality, where possible. We will refund the item if a replacement is unavailable.
Please contact [email protected] to discuss a faulty item.
IMPORTANT RETURNS INFORMATION
Please note that we have made every effort to photograph and describe items as close to reality as possible. Monitor colours may vary, and we cannot be held responsible if your monitor displays a different colour to the real item – we have tried to be as accurate as possible.
All items should be sent without fault and are quality controlled before dispatch.
Please contact us to discuss your order if you feel there is a problem, by emailing [email protected].
INTERNATIONAL RETURNS
If you are returning anything to us from outside the EU/EU/EEA please mark the box ‘Returned Goods’.
If your parcel is stopped in UK customs and a charge is levied, we will refuse payment and the package will be returned to you.
CANCELLING AN ORDER
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt.
You must notify customer services in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email [email protected] or write to us at:
Notice of Contract Cancellation
Timothy Everest Spitalfields Ltd
37 Redchurch Street
London
E2 7DJ
UK
On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorisation (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at:
Timothy Everest Spitalfields Ltd
37 Redchurch Street
London
E2 7DJ
UK
Please retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, excluding shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.