ONLINE RETURNS POLICY
If you are not completely satisfied with your online purchase please notify us first within 7 days of receiving your delivery, by email at comms@timothyeverest.co.uk
We will exchange, or alternatively refund or issue a credit note for the purchase price excluding the original shipping cost.
If you exchange the same item for a different size it will be shipped free of charge. However, if you wish to exchange the item for an alternative style, you will need to return it and purchase the new item separately.
Items must be returned to us in their original condition (unworn and unused with swing tags and packaging attached) within 14 days of delivery, with the completed ‘Returns Note’ included with your delivery.
Online purchases can only be refunded to the original credit/debit card used and cannot be refunded at any of our retail outlets.
We are unable to refund or exchange certain items including socks and fragrances.
Please send returns to:
Timothy Everest Redchurch Ltd
Returns Department
37 Redchurch Street
London
E2 7DJ
Please mark your package clearly as ‘Returned Goods’ to avoid delays at customs. Please retain your shipping documentation.
POSTAGE
Original and return postage is non-refundable unless your product was faulty or sent in error.
Parcels that are returned to us remain the customer’s responsibility and a refund/exchange cannot be given until we have received them in a saleable condition. We recommend that you send your returns using a recorded or signed for postal service and that you retain proof of postage.
CANCELLING AN ORDER
Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) .
Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.
REFUNDS
Online purchases can only be refunded to the original credit/debit card used and cannot be refunded at any of our retail outlets.
Please allow 5 working days from our receipt of a return for us to process the refund or exchange, and up to a further 10 days for the funds to clear into your account (this time frame is dictated by your bank or card issuer).
INTERNATIONAL RETURNS
If you are returning anything to us from outside the EU/EEA please mark the box ‘Returned Goods’.
If your parcel is stopped in UK customs and a charge is levied, we cannot be responsible for any charges and the package will be returned to you.
FAULTY GOODS
If you think your item is faulty or incorrect, please specify this when you contact us. We will then be happy to advise and assist you with your return.
You are very welcome to return items to one of our retail stores at:
35 Bruton Place, Mayfair, or
37 Redchurch Street, Shoreditch,
Where we will be able to help you personally.
IMPORTANT RETURNS INFORMATION
Please note that we have made every effort to photograph and describe items as close to reality as possible.
All items should be sent without fault and are quality controlled before dispatch. Please contact us to discuss your order if you feel there is a problem, by emailing comms@timothyeverest.co.uk
None of the above terms affect your statutory rights or your rights under the Consumer Contracts Regulations.